Service 07 / 07 — Hosting & Care
A website is not a purchase; it's a running system — and running systems need someone on duty. Our care plans keep yours fast, secure and online: solid infrastructure, daily tested backups, updates on schedule, monitoring around the clock, and a human who answers when something feels off.
One monthly arrangement, everything handled. You will never again hear 'that's the hosting company's problem' — because we're the hosting company, and it's our problem.
All systems operational
99.9%+ uptime target
Rapid, SLA-backed response
Hosting plans
Simple annual pricing, everything included — one clear number a year, not a stack of add-ons. Upgrade as your site grows; the point is predictability.
For marketing sites & portfolios
€50/ year
A professionally run home for your website — fast, backed up and watched around the clock.
For businesses that publish & grow
€150/ year
Everything in Starter, plus room to move — more space, staging for safe changes and priority answers.
For e-commerce & applications
€250/ year
Everything unlocked — the plan for stores and apps that treat peak season as a revenue event, not an outage risk.
Billed once a year — no setup fees, cancel anytime. Need something custom? Let’s scope it
In every plan
Fast infrastructure tuned for your stack — EU or US regions to suit your market and compliance — with a global CDN in front of everything.
Registration, renewals, DNS and certificates — the boring critical things that take sites down when forgotten. We don't forget.
Automated, off-site, and restore-tested — because a backup nobody has restored is a hope, not a backup. Any day, one message, rolled back.
Dependencies, patches, firewalls and malware monitoring handled quietly on schedule — you'll read about the exploits in the news, not in your inbox.
Checks every minute with alerts that reach us first. Most incidents are fixed before anyone who isn't paid to notice, notices.
A monthly pool of change-request time — text updates, new sections, small features — so improvements don't wait for a formal project.
Switching is our job, not yours
01
Week 1
Whether or not we built your site, we start with a technical assessment: hosting setup, domain and DNS state, backup reality, security posture, performance baseline. You get the findings in plain language — including anything that should worry you.
You walk away with
An honest state-of-your-site report with a risk list.
02
Week 1–2
The move to managed infrastructure is rehearsed before it's performed: files, databases, email and DNS tested on the new environment, then switched over at low-traffic hours with rollback standing by. Visitors notice nothing except, often, that the site got faster.
You walk away with
Near-zero-downtime migration, verified before and after.
03
Week 2
Backups armed and restore-tested, monitoring wired to our phones, SSL and security headers configured, caching and CDN tuned. This is the week your site goes from 'hosted somewhere' to 'operated by someone'.
You walk away with
A hardened setup with proof the safety nets actually catch.
04
Ongoing
Updates applied on schedule, backups verified daily, uptime watched every minute, care hours spent on your requests within a business day. Good operations are boring by design — the monthly report exists so you can see the work that kept things uneventful.
You walk away with
A monthly report of everything that didn't go wrong.
05
As needed
Alerts reach us within a minute, around the clock. We diagnose, fix and follow up with an incident summary in plain language: what happened, what we did, what prevents a repeat. You usually read it after the fact — which is exactly how incidents should reach you.
You walk away with
Incidents you learn about from our summary, not your customers.
Client AreaNOW LIVE
Your whole arrangement lives in one place: projects and milestones, invoices, hosting status and support tickets — visible at a glance, not buried in email threads.
Every client gets access at no extra cost — we set up your account when the work starts. One login, and the guesswork is gone.
LuminorCLIENT AREA
LIVEUptime target
99.9%+
Care hours left
1.5h
Next invoice
Aug 01
✓Invoice #2041 — paid
2 min ago↺Nightly backup completed & verified
03:00▲Deploy: homepage update live
Yesterday?Ticket: "Add a new team photo" — answered
YesterdayFair questions
Anything else on your mind? Ask directly — a real person answers within one business day.
Yes — it starts with the technical assessment, so we know exactly what we're adopting. If we find problems in the codebase, you get an honest report with options, not an upsell ambush. Plenty of our care clients came to us with sites built elsewhere.
Plans are quoted flat per month based on your site's complexity and traffic — a standard marketing site sits at the modest end, e-commerce and applications higher. Every plan includes hosting, backups, updates, monitoring and a pool of care hours. The number is fixed; surprise invoices defeat the entire point of managed care.
Monitoring alerts us within a minute, whatever the hour. Most incidents are diagnosed and resolved before morning, and you get an incident summary in plain language — what happened, what we did, what prevents a repeat. Our favorite version of this story is the one where you learn about the outage from our email, not your customers.
Your choice of EU or US regions, matched to your market and compliance needs — EU data centers for GDPR-sensitive workloads, US regions where your audience is American, with a global CDN in front either way. Data residency is a decision we make together, in writing.
No — care plans run month-to-month after the first quarter, and everything is portable by design: standard stacks, documented setups, your accounts. If you ever leave, we hand over cleanly. Exit being easy is precisely why clients stay.
The small-to-medium things that shouldn't need a formal project: content updates, a new landing section, a plugin conflict, a tracking pixel, a form change. Bigger work gets scoped separately — and your care hours never expire into mystery; unused time rolls into the next month.
