Refund Policy

Our Services consist of custom digital work, which may include web development, graphic design, digital marketing, search engine optimization, artificial intelligence and automation, mobile development, hosting, and related care and maintenance. This work is performed specifically for each client and typically involves the commitment of time, labor, and resources from the moment an engagement begins.

As a result, once work has commenced, the associated time and effort cannot be recovered or resold. Our refund terms reflect this reality while remaining fair to clients.

Many engagements require an upfront deposit before work begins. The deposit reserves capacity in our schedule, covers initial planning and discovery, and confirms your commitment to the engagement.

• Deposits are generally non-refundable once discovery, planning, or production work has begun, because this work consumes time and resources that are allocated specifically to you.
• If you cancel an engagement in writing before any discovery, planning, or production work has begun, we will refund the deposit, less any third-party costs already incurred on your behalf and any administrative or transaction fees, where applicable.

For engagements invoiced in milestones or stages, each payment corresponds to a defined portion of the work. Refund eligibility is assessed by stage:

• Amounts paid for milestones that have been completed and delivered are non-refundable.
• For a milestone that is in progress at the time of cancellation, we will calculate the value of the work performed up to that point and refund any unearned balance for that milestone, if any, at our reasonable discretion.
• Amounts paid in advance for milestones that have not yet begun are refundable, less any third-party costs already incurred on your behalf and any applicable administrative or transaction fees.

Certain Services, such as hosting, maintenance, care plans, and monthly retainers, are billed on a recurring basis for a defined period.

• Recurring fees are charged in advance for each billing period and are generally non-refundable for the current period once that period has begun.
• You may cancel a recurring Service to prevent future charges by providing written notice before the start of the next billing period, subject to any minimum term stated in your Proposal.
• Cancellation stops future renewals; it does not entitle you to a refund of fees already paid for the current or prior periods, except where required by law.

Fees for Services that have been fully performed and deliverables that have been delivered and, where applicable, approved, are non-refundable. Delivery of a completed deliverable, or your acceptance or use of it, is considered fulfilment of the corresponding obligation.

Except where required by applicable law, refunds are not available in the following circumstances:

• A change of mind after work has commenced, or a decision not to proceed for reasons unrelated to our performance.
• Delays or issues caused by your failure to provide required materials, feedback, approvals, or access within a reasonable time.
• Dissatisfaction with outcomes that depend on factors outside our control, such as search engine rankings, advertising performance, traffic, conversions, or other business results, which we do not guarantee.
• Issues arising from third-party platforms, tools, or services, including hosting providers, payment processors, plugins, and integrations, which are outside our reasonable control.
• Requests made after a deliverable has been delivered, accepted, or put into use.
• Costs already paid to third parties on your behalf, such as domains, licenses, stock assets, advertising spend, or subscriptions, which are non-recoverable.

We are committed to delivering work of professional quality. If you believe a deliverable does not meet the scope agreed in your Proposal, our first step is to correct it. Most concerns are resolved through the revision process, and we will work in good faith to address issues that fall within the agreed scope. Revisions are provided in accordance with the terms of your Proposal; work outside the agreed scope may require a separate quote.

If you believe you are entitled to a refund under this Policy, please contact us at info@luminor.solutions with the following information:

• Your name and the name of your business or organization.
• The Proposal, invoice, or engagement the request relates to.
• The reason for your request and any supporting details.

We will acknowledge your request and review it in good faith. We may ask for additional information in order to assess the request. We aim to respond within a reasonable time after receiving all necessary information.

Approved refunds are issued using the original payment method where practicable, or by another reasonable method where the original method is unavailable. Refunds may be reduced by non-recoverable third-party costs and by any transaction, processing, or administrative fees, where applicable and permitted by law. The time it takes for a refund to appear depends on your payment provider and is outside our control.

If you have a concern about a charge, we ask that you contact us first so we can work to resolve it directly. Initiating a chargeback or payment dispute without first attempting to resolve the matter with us may delay resolution.

We reserve the right to respond to and contest chargebacks that we believe are not valid under this Policy, our Terms of Service, or the applicable Proposal, and to provide relevant documentation to the payment processor or financial institution. Nothing in this Policy limits any rights you may have under applicable law or the rules of your card network or payment provider.

This Policy does not exclude or limit any rights you may have under applicable mandatory consumer protection or other laws that cannot be lawfully excluded. Where such laws apply to you and provide rights beyond those described here, those rights prevail to the extent required by law.

We may update this Policy from time to time. When we make material changes, we will update the "Effective Date" above. The Policy in effect at the time you entered into an engagement applies to that engagement, unless a change is required by law. Your continued use of our Services after changes take effect constitutes acceptance of the revised Policy.

If you have any questions about this Policy or wish to make a request, please contact us using the details below:

Company: Futura Digital LLC

Brand: Luminor Solutions

Company Address: 75 E 3rd St, Sheridan, WY 82801, United States

Website: https://luminor.solutions/

Email: info@luminor.solutions