Privacy Policy

This Policy applies to personal information we collect through the Website, through direct communications with you (such as email or contact forms), and in the course of providing our Services to clients and prospective clients. It applies to visitors, prospective clients, clients, subscribers to our communications, and other individuals who interact with us.

This Policy does not apply to third-party websites, platforms, or services that may be linked from our Website. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies.

Client end-user data. Where we provide Services such as web development, hosting, or automation on behalf of a business client, we may process personal information relating to that client's own users or customers. In those cases, our client is typically the "data controller" (or "business") and we act as a "data processor" (or "service provider") under a separate agreement. This Policy governs our own data practices and does not govern the practices of our clients. Individuals whose data is processed on behalf of a client should refer to that client's privacy policy.

We collect information in the following ways: information you provide directly to us, information collected automatically through technology, and information received from third parties.

• Identity and contact data, such as your name, email address, telephone number, company name, and job title, when you submit an inquiry, contact form, or subscribe to our communications.
• Project and business information you voluntarily share when describing a project, requesting a quote, or engaging our Services, which may include details about your business, goals, budget, and technical requirements.
• Communication content, including the contents of emails, messages, and other correspondence you send to us.
• Billing and transaction information necessary to invoice and receive payment for Services, such as your billing name, address, and details required to process an ACH transfer, wire transfer, or payment through our third-party payment processor. We do not collect or store full payment card numbers ourselves; card payments are handled by our third-party processor.

When you visit the Website, certain information may be collected automatically through cookies and similar technologies. This may include:

• Device and technical data, such as your IP address, browser type and version, operating system, device identifiers, and language settings.
• Usage data, such as the pages you view, the links you click, the date and time of your visit, referring URLs, and the approximate geographic region derived from your IP address.

For more detail on cookies and how to control them, please refer to our Cookie Policy.

We may receive limited information about you from third parties, such as analytics providers, social media platforms where you interact with our content, or business partners who refer you to us. We combine this information with data we already hold in accordance with this Policy.

We do not intentionally collect sensitive personal information (such as government identification numbers, health data, racial or ethnic origin, or financial account credentials) through the Website. Please do not submit such information to us unless specifically requested for a legitimate business purpose.

We use the information we collect for the following purposes:

• To respond to your inquiries, provide quotes, and communicate with you about your request or project.
• To provide, operate, maintain, and improve the Services and the Website.
• To establish and manage our contractual relationship with clients, including onboarding, project delivery, and support.
• To process invoices and payments and to maintain financial and accounting records.
• To send administrative communications, such as service updates, security notices, and changes to our terms or policies.
• To send marketing communications, newsletters, and updates where permitted by law or where you have subscribed, with an option to opt out at any time.
• To analyze usage and trends in order to improve the performance, security, and user experience of the Website.
• To detect, prevent, and address fraud, security incidents, technical issues, and misuse of the Services.
• To comply with legal obligations, enforce our agreements, and protect our rights, property, and safety, and those of others.

If you are located in the European Economic Area or the United Kingdom, we process your personal information only where we have a valid legal basis to do so under the GDPR or UK GDPR. The legal bases we rely upon include:

• Consent — where you have given clear consent for a specific purpose, such as subscribing to marketing communications or accepting non-essential cookies. You may withdraw consent at any time.
• Contract — where processing is necessary to enter into or perform a contract with you, such as delivering Services you have engaged us to provide.
• Legitimate interests — where processing is necessary for our legitimate business interests, such as operating and securing the Website, responding to inquiries, and preventing fraud, provided those interests are not overridden by your rights.
• Legal obligation — where processing is necessary to comply with a legal or regulatory obligation, such as tax and record-keeping requirements.

We use cookies and similar technologies to operate the Website, remember your preferences, understand how the Website is used, and, where applicable, support marketing efforts. Some cookies are strictly necessary for the Website to function, while others are optional and used only with your consent where required by law.

You can manage or disable cookies through your browser settings and, where provided, through our cookie controls. Disabling certain cookies may affect the functionality of the Website. Please see our Cookie Policy for further details.

We do not sell your personal information for monetary consideration. We may share your information in the following limited circumstances:

• Service providers and processors — with trusted third parties who perform services on our behalf, such as hosting providers, payment processors, email and communication tools, and analytics providers. These parties are permitted to use your information only as necessary to perform services for us and are bound by confidentiality and data protection obligations.
• Payment processors — to process payments made by ACH transfer, wire transfer, or card payment through Stripe. Card payment details are collected and processed directly by our payment processor and are not stored by us in full.
• Legal and regulatory disclosures — where required to comply with applicable law, regulation, legal process, or an enforceable governmental request, or to protect our rights, property, or safety, or those of others.
• Business transfers — in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, in which case personal information may be transferred as part of that transaction, subject to this Policy.
• With your consent — in any other case where you have directed or consented to the disclosure.

We are based in the United States, and our Services are operated primarily from the United States. If you access the Website or Services from outside the United States, your information will be transferred to, stored, and processed in the United States and potentially in other jurisdictions where we or our service providers operate.

These jurisdictions may have data protection laws that differ from those in your country. Where we transfer personal information from the European Economic Area, the United Kingdom, or other regions with data transfer restrictions, we take steps to ensure an appropriate level of protection, which may include relying on Standard Contractual Clauses or other lawful transfer mechanisms. You may contact us for further information about the safeguards we apply.

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include the duration of our relationship with you, our legal and contractual obligations, the need to resolve disputes, and the need to maintain accurate business and financial records.

When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise render it inaccessible.

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption in transit, access controls, and the use of reputable service providers.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any credentials associated with your interactions with us.

Depending on where you are located and the applicable law, you may have certain rights regarding your personal information. We honor these rights to the extent required by applicable law.

If you are located in the European Economic Area or the United Kingdom, you may have the right to:

• Access the personal information we hold about you and obtain a copy of it.
• Request correction of inaccurate or incomplete personal information.
• Request erasure of your personal information in certain circumstances.
• Request restriction of, or object to, our processing of your personal information.
• Request the portability of your personal information to another party where technically feasible.
• Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
• Lodge a complaint with your local supervisory authority.

If you are a California resident, you may have the right to:

• Know the categories and specific pieces of personal information we have collected, the sources of that information, the purposes for collection, and the categories of third parties with whom it is shared.
• Request deletion of personal information we have collected from you, subject to certain exceptions.
• Request correction of inaccurate personal information.
• Opt out of the sale or sharing of personal information. We do not sell personal information for monetary consideration.
• Not be discriminated against for exercising your privacy rights.

If you are located in Canada, you may have the right to access the personal information we hold about you, to request correction of that information, and to withdraw consent to certain uses of your information, subject to legal and contractual restrictions.

To exercise any of the rights described above, please contact us at info@luminor.solutions. We may need to verify your identity before responding to your request. We will respond within the timeframes required by applicable law. You may be entitled to use an authorized agent to submit a request on your behalf where permitted by law.

Where we send you marketing communications, you may opt out at any time by following the unsubscribe instructions included in each communication or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional messages relating to your account, transactions, or our ongoing business relationship.

The Website and Services are intended for businesses and individuals who are at least eighteen years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete it. If you believe a child has provided us with personal information, please contact us.

The Website may contain links to third-party websites, tools, or services that are not operated or controlled by us. This Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access.

We may update this Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the "Effective Date" at the top of this Policy and, where appropriate, provide additional notice. We encourage you to review this Policy periodically. Your continued use of the Website or Services after changes take effect constitutes acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Policy or our handling of your personal information, please contact us using the details below:

Company: Futura Digital LLC

Brand: Luminor Solutions

Company Address: 75 E 3rd St, Sheridan, WY 82801, United States

Website: https://luminor.solutions/

Email: info@luminor.solutions